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Team Lead

Team Lead

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Job Description :

Manage the day-to-day planning and operations to meet the service level components of a team of BMS whose primary responsibilities include :

  • Distill relevant insights into recommendations for our clients (e.g., ad effectiveness results, 1st party performance data, creative designs, etc)
  • Work across multiple, simultaneous projects to support Reddits Marketing Science team in the delivery of projects, taking ownership of assigned project management tasks
  • Support meeting logistics both internally and with clients (room setup - also digital- note taking, etc.)
  • Assist in presenting insights, implications, and recommendations to our internal stakeholders
  • Ability to learn and apply survey design principles to ad effectiveness measurement.

What will you Do

Performance Management :

  • Delivery of service level components, quality, and productivity targets & indicators for a particular market.
  • Monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call.
  • Being a focal point of dissemination of information for internal and external clients.

    • Operational Management :

  • Managing the floor, and adherence to schedule.
  • Ensure optimal productivity and utilization of resources.
  • Oversee and review escalations and the escalations process.
  • Ownership and problem resolution.

    • Leave Management :

  • Ensuring the team is adequately staffed to handle projected volumes for the daily routine.
  • Reporting timely.
  • Maintain employee performance records; track and report on performance outcomes.

    • Relationship Management :

  • Build sustaining and productive relationships with
  • customers and stakeholders.
  • Build strong relationships with customers.

    • What will you need to Succeed

  • Skilled using Microsoft Office or G Suite (e.g. Macros; Pivot Tables)
  • Proficient in handling, analyzing, and interpreting data in an insightful manner
  • Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
  • Excellent critical thinking skills, problem-solving skills, organization, and time
  • management skills and superior attention to detail
  • Possesses strong communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitate discussions in a constructive manner.
  • Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
  • Knowledge of and experience writing surveys and conducting statistics is a plus.
  • Basic understanding of mobile and web technologies and tools.

    • Qualifications :

  • 3+ years of experience in Brand Measurement Study / Brand Lift Study
  • Degree in Economics / Statistics / Mathematics or related fields

    • Must-Have Skills :

  • Experience in digital marketing research on the research agency side (like Kantar, Nielsen, etc.) / media agency or at the publisher side.
  • Experience in quantitative market research with knowledge of brand research, media measurement, and audience insights
  • Must have worked on industry standard measurement tools like Brand Lift Studies, Ad effectiveness studies, and cross-media.
  • Strong knowledge of statistics.
  • General knowledge and understanding of media planning and measurement in the advertising and marketing field.

    • Skills Required

    Relationship Management, Macro, service level

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    Team Lead • Bengaluru / Bangalore