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Team Lead Technical Operations
ConfidentialBengaluru / Bangalore11 days ago
Job descriptionChampion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation Leverage automation to streamline data reporting and deliver timely, data-driven insights to management / key stakeholders Utilize data as a core tool for guiding people management strategies and optimizing team productivity Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making Manage capacity and scheduling, dividing and assigning work between team members Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues Ensure your team has strong data analysis and Technical skills needed to be successful in their role Setting clear goals and expectations for individual and team performance Foster a culture of continuous improvement to refine team processes and procedures Support recruitment and hiring initiatives Coach and mentor individuals to meet career via structured career development conversations Provide continuous performance feedback and facilitate periodic formal performance reviews Drive and own initiatives that make the team a warm and welcoming place to work Keep the team engaged and motivated towards their work We're looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement At least 2 + years experience leading technical operations teams Strong SQL and Data Analysis Skills Strong Ownership mindset and ability to get the team unblocked with internal / external help Excellent interpersonal and communications skills Exemplary planning and time management skills Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results Previous experience mentoring others and are able to constructively provide feedback to others Ability to motivate the team and keep them engaged in an otherwise structured process Proven ability to be subject matter expert in the relevant line of business Previous experience in a team lead or people management role Prior experience in Reconciliation and operations data analysis In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users This expectation may vary depending on role, team and location For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally Show more Show less
What youll do
- You will act in a player-coach capacity and will be accountable for supporting Technical operations associates in delivering against target set goals and mentoring in subject matter expertise
- You will manage a small team of Tech Ops Payments Analysts
Responsibilities
Who you are
Minimum Requirements
Preferred Qualifications
Pay and benefits
Skills Required
Technical Operations, Data Analysis, Management, Operations Management, Sql
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Technical Lead • Bengaluru / Bangalore
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