Team Lead Technical Operations, Stripe Delivery Center

You will act in a player-coach capacity and will be accountable for supporting Technical operations associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of Tech Ops Payments Analysts.

Responsibilities

• Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
• Leverage automation to streamline data reporting and deliver timely, data-driven insights to management / key stakeholders
• Utilize data as a core tool for guiding people management strategies and optimizing team productivity
• Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
• Manage capacity and scheduling, dividing and assigning work between team members.
• Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.
• Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
• Setting clear goals and expectations for individual and team performance.
• Foster a culture of continuous improvement to refine team processes and procedures.
• Support recruitment and hiring initiatives.
• Coach and mentor individuals to meet career via structured career development conversations.
• Provide continuous performance feedback and facilitate periodic formal performance reviews.
• Drive and own initiatives that make the team a warm and welcoming place to work.
• Keep the team engaged and motivated towards their work.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Preferred qualifications

Skills Required

Data Analysis, Management, Stakeholder Management, Sql, Technical Operations