Redis - L1 Team Leader - Cloud Operations

Summary :

Were hiring an L1 CloudOps Team Leader to build and lead our first-line cloud operations team.

This leader will combine technical know-how with operational rigor and people leadership to ensure high availability, fast response, and world-class support for our Redis Enterprise cloud environments.

Youll develop a high-performing 24 / 7 team that thrives on ownership, speed, and continuous improvement.

What Youll Do :

• Lead and grow an L1 CloudOps team, instilling a culture of accountability and excellence.
• Ensure 24 / 7 monitoring, rapid incident triage, and proper escalation to L2 / L3 teams.
• Maintain SLA adherence and deliver clear operational reports to leadership.
• Build and continuously refine Procedures and incident response workflows.
• Partner with senior engineers to improve tooling, observability, and reliability practices.
• Guide the team through real-time events with calm, clarity, and decisive action.
• Balance structured process discipline with agility in high-pressure situations.

Location : India / Bangalore.

What You Bring :

(ref : hirist.tech)