Customer Success Associate | 1 to 4yrs yoe | B2B SaaS Company | Bengaluru

About MetaMorph :

We at MetaMorph, empower startups to scale and innovate by placing people at the centre of their strategy. With a proven track record of supporting over 220 startups, we specialise in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°

About Our Client :

Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service

Here's what you'll be diving into :

• Own post-sale relationships with our retained customers — from onboarding to long-term success.
• Create, Own, Iterate Implementation process & track Customer Success
• Conduct Monthly business / Adoption reviews with our customers and collect feedback
• Drive customer satisfaction and NPS, turning feedback into meaningful improvements and advocacy.
• Understand customer needs deeply and translate them into solutions across modules — banking, payments, and expense automation.
• Partner with product and support teams to ensure customer pain points are understood and resolved.
• Monitor account health, identify risks and opportunities, and proactively engage to drive retention and expansion. Build playbooks for scalable success — ensuring every customer experiences exceptional value.

We're looking for someone who :