Customer Success Associate

Position :

Customer Success Associate

Location :

Nehru Place, New Delhi

Working Days : Monday to Friday

Work Timings :

9 : 00 AM – 6 : 00 PM

Salary : Up to ₹5 LPA

Experience Required :

0.5+ year

Client :

Advanced Sales Enablement and Acceleration Platform

We are looking for a candidate with

excellent communication skills

who is passionate about helping customers and ensuring a smooth experience while using the platform. This is a

non-sales role

focused purely on

customer support and issue resolution .

Roles and Responsibilities :

Assist users by addressing their queries and concerns via phone, email, and live chat.

Help customers navigate the platform and understand how to use its features effectively.

Identify and communicate potential roadblocks customers may face while using the platform.

Collaborate with internal teams including product, tech, and account managers to troubleshoot and escalate issues.

Provide quick, accurate, and empathetic responses to customer questions and concerns.

Maintain professionalism, flexibility, and a customer-first attitude while managing daily queries.

Share suggestions and feedback from customers internally to improve product experience.

Requirements : Must have completed

graduation from a full-time program .

Minimum

0.5 years of experience

in any customer-facing role (internships included).

Strong

verbal and written English communication

skills.

Detail-oriented, self-motivated, and able to work independently as well as within a team.