Customer Success Associate

About BiteSpeed

Hey there! We are a

Sequoia backed SaaS startup

on a mission to help

e-commerce

brands embrace

conversational commerce

as the future of selling online.

Currently,

2000+ Shopify brands

across

50+ countries

use BiteSpeed to

drive 20%+ revenue

doing everything from Whatsapp marketing to chatbots & handling support across channels.

Read more about our mission and the story of commerce here-

https : / / www.notion.so / bitespeed / BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f

Check out more about us here -

https : / / www.bitespeed.co / and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https : / / apps.shopify.com / bitespeed-fb-messenger-chatbot (we openly brag about this )

We’ve had some solid investors back us

(making it easier for you to stalk us since you’d do this anyway) : -

BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-

https : / / www.businesswireindia.com / e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html

E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-

https : / / www.thehindubusinessline.com / info-tech / e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge / article68863058.ece

BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-

https : / / www.entrepreneur.com / en-in / business-news / bitespeed-raises-19-million-seed-funding-from-sequoia / 418414

About the role

We want to keep our

customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been

founder-led,

we have a track record of 250+ 5-star reviews and the envious

net negative churn

(to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning

customer retention

and making them

true fans of BiteSpeed

while also

listening to customer feedback

to form a pipe of customer insights for our product team.

What you’ll do

Your core job is to

own our customer relationships , make them successful and fans of BiteSpeed.

Tracking product adoption

for our enterprise customers, ensuring they are getting maximum value leading to

upsells and expansion revenue.

Becoming a

trusted product advisor

for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

What makes you a good fit

You care about delivering a

service experience that parallels a Michelin star Italian restaurant.

You

genuinely like helping people

and making them successful.

You are an engineering graduate and have

1+ years of work experience

in B2B customer success .

You have a

genuine interest in conversations

with people from different backgrounds to learn about their lives.

Salary and Location

Location : Bangalore

Expected CTC :

We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life

• https : / / www.notion.so / bitespeed / Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about : -

Personal Transformation

Wealth Creation

Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values : -

Go Above And Beyond

Making Things Happen

Say It Like It Is

Progress Over Perfection

Don’t Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun : -

Health Insurance -

Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

Quarterly Off-sites -

Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

Cult Fitness Membership -

All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.

Personal Development -

We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.

Salary In Advance -

Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

If this sounds interesting

drop a personal note

with why you'd want to work with us and what makes you a good fit on

talent@bitespeed.co.

Know someone who might be a great fit?

Refer them to us , if they end up joining we'll send you an

Apple Airpods Pro

as a gesture of thanks!

For any queries feel free to write to talent@bitespeed.co.