Strategy & Operations-Customer Success

Job Description :

Job Role : Strategy & Operations-Customer Success

Location : Bengaluru, Karnataka (Hybrid)

Working Days : 5 Days

Compensation : ₹9LPA – ₹12LPA per annum (Depends on experience)

(Compensation includes PF & PGDM monthly fees of ₹6,666)

Eligibility Criteria

This role is only for graduates (Postgraduates should not apply).

You must have exceptional spoken and written English communication skills.

Pursuing a PGDM along with this job is mandatory and non-negotiable.

Ride the GenAI Wave — as a Builder, Not a Bystander

Most CS roles = glorified support. Some = pure chaos.

Here, CS = strategic and AI-native.

We’re building the intelligence layer for enterprise sales teams — and we want young, hungry

generalists who hustle, think fast, and can solve gnarly customer problems at scale.

This is not a ticketing role. You’ll work directly with founders, product, and engineering to :

Drive customer outcomes (adoption, retention, expansion)

Build reusable playbooks + systems, not just bandaid fixes

Shape the product with sharp customer insights

Why Join us?

Early team → huge ownership, zero red tape

Smart hustlers only → you’ll learn faster than any MBA or big-co job

AI-first → we use AI daily to work faster + smarter (agents, dynamic dashboards,

automated workflows)

Post-PMF → expansion already in motion with logos like HP, Versa, Innovaccer

ESOPs → real upside, skin in the game

What You’ll Do

Own onboarding + success for top enterprise accounts

Diagnose customer problems deeply, design scalable solutions

Build AI-powered dashboards, agents, and workflows to solve CS at scale

Spot risks + opportunities before they surface

Partner with Sales / Marketing to drive renewals + expansion

Write the CS playbook from scratch — processes, content, automation

You’ll Thrive Here If You

Have 1-3 years in CS / consulting / ops / founder’s office / analytics roles

Are a generalist : can pick up new tools fast, go deep into messy problems, and still

execute cleanly

Already use AI daily — ChatGPT, agents, scripts, workflows — not just as a buzzword

Are comfortable with SQL, dashboards, or basic automation (Metabase, Retool,

Appscript, Zapier, etc.)

Love ambiguity, learn fast, and thrive in high-speed environments

Think like an owner : hustle, bias for action, hands-on

If you feel, you are the one? Feel free to share your resume at hiring@skillveda.ai