Customer Success Lead

Customer Success - Team Lead

Do you love to own customer’s KPIs?

Are you an evangelist who would like to help the marquee International enterprise brands?

Then this is the role for you!

Role & Responsibilities

• Develop an intimate understanding of your customers’ businesses

Lead a Team of 2-3 CSMs

Qualifications

9 to 12 years of experience in CRM or Customer Success (Ideal)

Opportunities

Why Netcore?

Being first is in our nature. Netcore cloud is first and leading AI / ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.

Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.

A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.

What’s in it for you?

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!

So let’s converse! Our inquisitive nature is all keen to know more about you.