Senior Analyst - Insurance Operations

We will count on you to :

• Manage own queue of work to ensure timely delivery on all cases as per SLA
• Understand and process cases as per process guidelines and checklist
• Deliver on KPI s as per company standards
• Escalate delays and queries appropriately after due investigation
• Responsible for creation of SOPs for new processes, update process manuals
• Perform quality checks as per process requirement
• Identify opportunities for process improvements with a view to provide better client services
• Participate in process update sessions, Process Knowledge Tests, training and coaching sessions
• Ensure adherence to policies & procedures as per organization s standards and SOPs
• Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action
• Adhere to data and information security guidelines

What you need to have :

What makes you stand out

Why join our team :

Skills Required

Excel, Word, Communication Skills, Attention To Detail, Sla