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Senior Operations Analyst

Senior Operations Analyst

ConfidentialPune
30+ days ago
Job description

Key Responsibilities

  • Provide Level 1, Level 2, and Level 3 support for Office 365 services, including SharePoint Online, MS Teams, OneDrive, and other O365 applications.
  • Manage user access requests, feature activation, new site creation, and content visibility issues for SharePoint Online.
  • Address MS Teams access issues, external user participation, and channel access.
  • Handle OneDrive sync-related issues, permissions management, and data access-related issues.
  • Resolve Power BI app configuration issues, access issues, and manage connector issues for data services.
  • Provide support for Planner, Sway, Forms, Tasks, Delve, People, Calendar, Visio, and Project.
  • Ensure compliance with Office 365 security protocols, including Azure Information Protection, Advanced Threat Protection, and Exchange Online Protection.
  • Set up AAD connect to sync on-premise AD with Azure AD and troubleshoot AAD connect errors.
  • Create and manage environments for MS Flow / Apps, including data loss prevention policies and data gateways.
  • Enable / disable access for Microsoft Stream and manage custom permission sets for specific video streams.

Qualifications

  • University degree in a relevant field or equivalent combination of education and experience.
  • 5-6 years of experience in IT operations, with a focus on collaboration tools and services.
  • Strong analytical, design, testing, documentation, and implementation skills.
  • Excellent problem-solving abilities and experience in resolving medium-high complexity items.
  • Ability to support multiple complex IT services / processes across various functional areas and locations.
  • Familiarity with Office 365 services, SharePoint Online, MS Teams, OneDrive, and other O365 applications.
  • Knowledge of Office 365 security protocols and AAD connect.
  • Strong communication and collaboration skills.

    • Additional Information

  • No direct reports.
  • Support multiple countries / locations.
  • Rotating on-call for operational issues

    • Skills Required

    Data Loss Prevention, Power Bi, It Services, Sharepoint

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