Customer Service - Project Coordinator

A Customer Service Project Coordinator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets. Additionally, the Customer Service Project Coordinator will also be handling installers (subcontractors and / or internal teams) assigned to them. This will involve day-to-day communication, installation availability and any grievances they may have. The ideal candidate will possess a comprehensive understanding of solar and battery technologies, project management skills, and excellent communication abilities to engage with and support our customers throughout the entire project lifecycle.

Responsibilities Overview :

• Project Management :
• Lead end-to-end project management for solar and battery installations, from initial customer contact to project completion.
• Managing installers assigned to them, to ensure the installation done for customers in smooth and seamless.
• Submit and track pre-installation DNSP applications and post-installation smart meter applications.
• Maintaining up to date CRM ticket records.
• Collaborate with cross-functional teams, including technicians, engineers, and contractors, to coordinate project activities.

Customer Service :

Quality Assurance :

Skill and Qualifications

Key Skills :

Skills Required

Project Coordinator, Customer Interaction, Ms Office Tally