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Customer Service Project Administrator
ConfidentialAhmedabad9 days ago
Job descriptionScheduling customers for installation and commissioning the customer post installation. Be the owner of different Projects and be responsible for them (updating customer and CRM, completing rebates applications). Managing installers and ensuring they provide enough availability to schedule customers in Build rapport with installers and ensure they are provided the support needed to complete jobs. Working closely with various departments to solve any issues (such as the Customer Service team, Engineering team, Sales, and Supply Chain). Manage customer escalations and queries. Minimum Bachelor s degree in any field Able to manage time and escalations. Excellent Communication skills. Proficient with computer literacy. MS Office Competency. Quick learner with an interest in renewable energy. Passion for customer service and interest in Account Management Project Administrator Installation Support Escalations Queries
Role
- Responsible for movements of customers from the Schedule Install Stage to Install Completed stages, managing various tasks involved in different stages of the process.
- Managing installers assigned to them, to ensure the installation is done for customers smoothly and seamlessly.
Duties
Requirements
Key Skills :
Skills Required
Data Entry, crm software, Problem Solving, Time Management, Customer Support
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Customer Service • Ahmedabad
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