Sr. Officer

Job Title : Sr. Ticketing Officer

Location : Jayanagar , Bengaluru

Department : Ticketing

Industry : Travel and Tourism

Employment Type : Full-Time

About the Company - Santamonica Travels Pvt Ltd is a company that specializes in providing travel services. Our mission is to make travel experiences memorable and hassle – free for our customers. We have a culture of innovation and teamwork

Role Overview :

The Ticketing Executive is responsible for handling all aspects of ticketing and reservations, ensuring accurate and timely issuance of travel tickets for customers. The role involves direct interaction with customers, airlines, and internal teams to provide exceptional service and seamless travel experiences.

Key Responsibilities :

• Book and issue airline tickets (domestic and international) using ticketing platforms (e.g., Amadeus, Sabre, Galileo).
• Ensure compliance with airline policies and regulations during ticket issuance.
• Assist customers with flight inquiries, schedule changes, and cancellations.
• Provide travel recommendations, including flight options and cost-effective routes.
• Manage re issuance of tickets for date or flight changes.
• Process refunds as per airline policies.
• Maintain accurate records of transactions and correspondence with customers.
• Coordinate with airlines and travel partners for any escalations or special requirements.
• Handle customer complaints or issues promptly and professionally.
• Provide solutions for disrupted travel plans, such as delays or cancellations.
• Promote ancillary services such as travel insurance, hotel bookings, and holiday packages.

Skills & Qualifications :

Preferred Qualifications :

Key Attributes :