IT Technology Services Senior Specialist Senior Technical Delivery Manager

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

ABOUT THE TEAM

Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial project and technical operations expertise. They deliver fixed-scope proactive and outcome-based services across the entire SAP software stack to SAPs RISE customers.

The CDE team combines all customer-facing roles inside ECS and presents SAP as One Voice through coordinated communication at all levels to our clients internal and external stakeholders. We are dedicated to customer centricity client intimacy and support of client lifecycle management.

We create a stable foundation for our customers IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4 / HANA. With continuous access to our expertise and the broader SAP expert network our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption delivering the flexibility to adapt to business changes rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity ensure stable operations mitigate risk and lowering total cost of operation support customers on their journey to the intelligent enterprise powered by S4 / HANA and releasing investment as well as customer resource capacity for innovation.

THE ROLE

As Technical Delivery Manager (TDM) we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS you will be contributing to SAPs Global strategy of helping customers with adoption of SAP S / 4HANA on their path to the Intelligent Enterprise.

Technical Delivery Manager (TDM) acts as a trusted technical & Delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TDM will work as a team with ECS internal service delivery to serve and delight our customers by providing quality services throughout their entire lifecycle.

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.

Following are the key tasks that this role will perform :

• Primary contact for the customer regarding technology and cloud service delivery discussions.
• Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.
• Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
• Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
• Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
• Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
• Present the intricacies of the private offering technical details and engagement model to internal and external stakeholders.
• Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture Technical Managed services security and integration.
• Guide customers on all technical aspects like Business Continuity Security & Compliance Networks etc.
• Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
• Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
• Support the migration roadmap together with partners System Integrators and or SAP Professional Services.
• Comprehensive knowledge on S / 4HANA architecture conversion migration path methodology and tools.
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP Ariba Successfactors etc.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

WORK EXPERIENCE

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team :

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M / F / Vet / Disability :

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID : 419243 Work Area : Information Technology Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid.

Required Experience :

Manager

Key Skills

Continuous Integration,Agile,HTTPS,SAFe,Systems Engineering,Acquisition Strategy,Requirements Analysis,Sharepoint,UML,Technical Support,Cerner,Troubleshooting

Experience : years

Vacancy : 1