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Senior Manager - Technical Solutions

Senior Manager - Technical Solutions

e-Hireo GlobalBangalore
2 days ago
Job description

JOB PURPOSE / JOB ROLE :

The Senior Manager of Technical Solution department is responsible for managing the P&L of respective department and should be capable for visualize the company goal and vision and develop sustained model of IT Projects / Operations and Infrastructure RESPONSIBILITIES :

  • Responsibility of Senior Manager of Technical Solutions , provide updates, and seek direction on a regular basis.
  • Work effectively with the clients , users, and senior managers.
  • Promote and maintain a team environment.
  • Participate in projects related to responsibilities; may serve as a technical project lead on occasions
  • Recognize problems, develop recommendations and solutions, and oversee correction within assigned specialty.
  • Selection, development, retention, interviews, appraisals, and identifying training needs for staff.
  • Staying current on technology trends (Cloud / Network / Server / Infra) and communicating these trends with the appropriate staff.
  • Staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.
  • Collaborate with the Administration Services functional lead to define processes, operating procedures, and metrics to develop a high-functioning organization.
  • Develop continues engagement plan with customer as services.
  • Ensure customer satisfaction periodically & keep good relationship.
  • Liaise between end users and network administration staff to maximize network / systems / cloud / Servers utilization.
  • Oversee the configuration and management of infrastructure to support requirements in areas such as data retention, security, business continuity, disaster recovery planning / testing and information risk management.
  • Coordinate with the Administrative Services budget team to help develop the IT budget.

KEY RESPONSIBILITIES / DELIVERABLES :

  • Deliver quality of service outcomes.
  • Drive efficient and timely operations.
  • Actualize continual improvement and innovation.
  • Protect the customer information & establish customer relations.
  • Presales activity for Infra / NW / Cloud.
  • Develop of new business in each zone.
  • Coordinate with sales team and manage Presales team.
  • Develop a strategy of continues enhancement of People, Process and Technology to meeting customer expiations.
  • Work Closely with Customers and other department to build good work environment b / w teams and division.
  • Must be able to manage team strength of 50+ members in different level.

    • REQUIRED SKILL SETS :

  • Bachelors Degree / BE / B. Tech
  • Demonstrated understanding of Information Security and Networking required.
  • Demonstrated technical knowledge of current network security, network hardware, protocols, and standards required.
  • Proven ability to diagnose and troubleshoot technical issues required
  • Proven ability to make decisions and perform complex problem-solving activities under pressure.
  • Previous management and project leadership experience required.

    • SOFT SKILLS :

  • Good Communication and Writing Skills
  • Problem Solving Skills
  • Quick learning of new Mgt Skills
  • Proactive and Progressive Mind set
  • Documentation and Visualization skills

    • WORK EXPERIENCE :

  • Bachelors Degree / BE / B. Tech2
  • Cisco / Microsoft Certification desirable
  • Overall, 13 to 15 + years of experience IT Infrastructure Services like Server / Desktop / Network / Cloud.
  • Demonstrated understanding of Networking and Security required.
  • 5+ years of managing the Division or Department independently.

    • (ref : hirist.tech)

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    Senior Technical Manager • Bangalore