IT Technology Services Senior Specialist Service Delivery Specialist (SDS)

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

MEET YOUR TEAM :

As a market leader in enterprise application software SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom warehouse to storefront on-premise to cloud desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably adapt continuously and grow sustainably.

Within the Product Engineering (PE) board area the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customers cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure our partners and through public cloud infrastructures.

WHAT YOULL DO :

Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS Enhanced Operations Service (EOS) organization serving as a trusted advisor responsible for safeguarding and optimizing customers investments in SAP Enterprise Cloud Services. Operating as the primary point of contact from the delivery organization and working closely with the customer facing units Service Delivery Specialists is tasked with keeping track of the activities processed by the delivery teams ensuring proactive activity preparations are completed together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.

• SDS works closely with customer CDMs / TSMs proactive preparation of the service requests execute the service requests while they gets into issues and needs expert attention executes time critical customer service requests which should be executed without the regular lead time and support throughout the service request lifecycle.
• Possess a comprehensive understanding of the customers business goals and challenges to offer innovative solutions and recommendations.
• Serve as an escalation point for technical issues related to the EOS customer landscape.
• Service Delivery Specialist acts as the primary contact from the EOS delivery teams in the different service areas Service Request Fulfilment Incident Management Event Management and Problem Management.
• Solid hands-on experience with SAP technologies like SAP NetWeaver Web Dispatcher BusinessObjects solutions Convergent Charging Convergent Mediation OpenText etc.
• Sound knowledge of Hyperscalers networks and virtual technologies including load balancers and virtual machines.
• Sound working knowledge in Linux Clusters is essential skill.
• Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
• Proven ability to manage operational tasks handle customer escalations and drive process improvements.
• Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
• Extensive experience in collaborating with cross-cultural teams both international and virtual to achieve seamless project delivery.
• Collaborate with Product Development and support for roadmap feature and bug fixes.
• Proficient in analytical and solution-oriented thinking.
• Excellent written and verbal communication skills in English.

WHAT YOU BRING :

#ITT3

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team :

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M / F / Vet / Disability :

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID : 424103 Work Area : Information Technology Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid.

Required Experience :

Senior IC

Key Skills

SQL,Active Directory,Information Technology,Access Points,System Software,Database,Infrastructure,Linux,Project Management,Internet,Troubleshoot,PC,Procedures,Setup,hardware

Experience : years

Vacancy : 1