Senior Manager-IT Service Delivery-KCS Methodology- Bangalore

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

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Job Description

Unified Support Services (USS) USS Support Knowledge, Quality, Training and Support Readiness Lead : ( U63. USS Functional Excellence)

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you'll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

EY's global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities.

The USS Support Knowledge, Quality, Training and Support Readiness lead is a key role focused on ensuring that the Unified support services team is fully prepared to manage and support new systems, services, or processes post-implementation. This individual is responsible for the strategic planning and execution of activities that facilitate a smooth transition from development to operational support. The ideal candidate will possess a blend of strategic vision, project management expertise, and a deep understanding of support operations, enabling them to guide the organization through complex changes.

Your Key Responsibilities

Skills And Attributes For Success

This individual should possess a combination of technical skills, analytical abilities, and leadership attributes

To qualify for the role, you must have

Ideally, you'll also have

What We Look For

What We Offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer :

Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The Exceptional EY Experience. It's Yours To Build.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Skills Required

Project Management, Service Delivery