Asst Manager

About the Role

Ability to troubleshoot and resolve Level 1 & Level 2 network incidents, including connectivity issues, latency, and packet drops.

Responsibilities

• Hands-on experience with Layer 2 & Layer 3 networking (Switching, Routing, and WAN technologies).
• Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet).
• Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs.
• Knowledge of MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques.
• L2 skills on Fortinet firewall and security best practices.
• Proactively address customer issues and ensure timely resolution.
• Work efficiently with cross-functional teams, senior engineers, and external vendors to resolve incidents.
• Support and assist L1 engineers in troubleshooting and knowledge transfer.
• Experience performing configuration changes, firmware upgrades, and network maintenance activities.
• Conducting post-change validations and rollbacks if needed.

Qualifications

Required Skills

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Skills Required

Ipsec, Fortinet, Ssl Vpn, Routing, Eigrp, Ssl, Bgp, Vlans, Switching, Wan Technologies, Routing Protocols, Qos, Subnetting, Fortinet Firewall, Ospf