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Flexcube Support (L1)

Clover Infotech Private Limitedchennai, India

18 hours ago

Job description

Should have 1 -2 years of experience in FCR and FCC Application

Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email

Monitoring of tickets logged through ticketing tool

First Point of Contact and entry point for Business User’s Incidents and Service Requests

Monitoring of mass incident tickets and re-prioritization / logging of incident tickets if required

Direct resolution of Incident and Service Request Tickets based on available information in KEDB

Routing tickets to further support units across L2’s, when not resolvable at L1

Establish, maintain and update KEDB to enhance resolution efficiency at L1

Seamless Coordination with Incident & Problem Management Teams

Alert monitoring & follow with respective teams for closing the alerts

Master Maintenance Activity (Holiday marking, Product creation, Branch creation, role mapping)

Patch deployment on Pre-prod and Production

EOD / BOD monitoring

EOM Monitoring

EOM pre-Health check activity

Ticket resolution IM & RF

FLR of 70%

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Support • chennai, India

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