Lead Inventory-DTH-Bangalore

Key Responsibilities :

• Ensure customer satisfaction by meeting service TAT and reducing repeat issues.
• Resolve customer complaints / escalations and track Net Promoter Score (NPS).
• Manage infrastructure availability, engineer training, and spare inventory.
• Conduct audits, enforce process governance, and prevent revenue leakage.
• Implement automation and policies to improve operational efficiency.

Core Competencies :

Skills Required

Customer Experience Improvement, Resource Planning