Eternz - Lead - Supply Chain & Operations

Lead - Supply Chain & Operations

About Eternz :

Eternz is on a mission to redefine how India buys, experiences, & falls in love with jewelry. With 150+ premium brands live & fresh Pre-Series A funding from marquee investors, were Indias #1 jewellery marketplace in a $94B+ category thats racing online.

This is not just another role its your chance to own the backbone of fulfilment & logistics for Indias fastest-growing jewellery platform. Youll be the force ensuring every discovery turns into a delightful doorstep experience.

Were looking for a hands-on Supply & Logistics Lead who brings strong connections across logistics partners, can negotiate & unlock scale efficiencies, and has the hustle to solve for speed, reliability, and cost. Someone who understands quick commerce dynamics, can streamline operations across brands, and build a logistics network that scales with love as fast as we do.

Core Responsibilities :

As a Supply Chain & Operations Lead, you will be a core part of our Business team.

• Oversee shipping partners, ensure SLA adherence (delivery timelines), and manage returns / reverse logistics efficiently.
• Resolve operational issues that affect delivery, returns, cancellations, or packaging to ensure a smooth CX.
• Build SOPs for supply chain processes; identify and implement tech-driven improvements to reduce manual work and errors.
• Manage costs related to warehousing, logistics, and fulfillment to meet margins and drive profitability.
• Manage Quick Commerce logistics and operations
• Set up dark stores, warehouse for storage and fulfilment
• Onboard relevant partners to improvise, scale and build logistics and supply chain for Eternz : Marketplace & Quick Order Fulfillment Rate (% of orders shipped / delivered within SLA)
• Return Rate (especially due to delivery delays, damage, or wrong item)
• Inventory Turnover Ratio (how quickly inventory is sold and replaced)
• Average Delivery Time (by region or pin code)
• Logistics Cost per Order (as % of GMV or per item basis)
• Vendor SLA Adherence (timely dispatch, quality checks, packaging compliance)

Desired Qualifications :

What is in it for you :

Additional Details :

We're an early-stage startupand we know that meaningful achievements take time, persistence, and consistent effort. Thats why we operate on a 6-day work week, grounded in the belief that there's no substitute for hard work and passion.

We stay close to our customers, speaking with them regularly to ensure we're building Eternz the right way. Everyone here is hands-on, taking ownership and embracing the full scope of their roles.

Location : HSR, Bangalore

Website : www.eternz.com

(ref : iimjobs.com)