This job offer is not available in your country.
Specialist Customer Service - Order Management
ConfidentialBengaluru / Bangalore12 days ago
Job descriptionMaximizing revenue via premium services fee collection and by preventing leakages Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc. Managing the customers backlog in Oracle Working through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve Customer and Fab related issues Analyzing and managing on-time delivery for customer orders Processing and responding to customer expedite requests, pull-ins and inquiries with regards to supply Resolving production scheduling, shipping or invoicing problems; determining the validity of RMA claims, managing the outstanding AR issues, aged backlogs etc. Ensuring that GlobalFoundries policies, legal regulations and audit requirements are met and maintained Managing B2B projects for customers Initiating and participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety Security requirements and programs Education : Bachelor s / Master s Degree Experience : Order Management / Supply Chain Years of Experience : 6+ years of relevant order management experience preferably in the Semiconductor industry Language : English (Exceptional in both written verbal) Exemplary communication skills (both written verbal) Excellent customer relationship management skills Ability to own issues through closure Accuracy in order processing Attention to detail and ability to meet deadlines Flexibility to work in shifts Highly developed sense of integrity and commitment to work Ability to solve problems with logical thinking and analytical skills Project management skills Ability to work within a team environment and support each other Focused and self-motivated Working knowledge of MS Office, ERP CRM tools (Excel, Oracle / SAP / SFDC) Knowledge of wafer fabrication process is a plus
Customer Management
- Developing and maintaining positive relationships with Customers and Channel Partners
- Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders shipments
- Taking ownership of customer issues and following problems through to resolution.
- Being the focal point of contact for B2B Customer Portal related issues and questions
- Educating customers on GlobalFoundries business practices and available systems
Revenue Management
Order and Backlog Management
Project Management
Required Qualifications :
Preferred Qualifications :
Skills Required
Fabrication, Supplychain, Teamwork, Erp, CRM Tools
Create a job alert for this search
Customer Service Specialist • Bengaluru / Bangalore
Related jobs
- Promoted
Order Management Team Lead
ConfidentialBengaluru / Bangalore The ideal candidate will be a seasoned professional with a proven ability to manage a team, oversee the end-to-end renewal process, and possess strong client-facing skills.This role is crucial for ...Show moreLast updated: 9 days ago
- Promoted
Oracle Cloud SCM Functional Consultant
MANEVA CONSULTING PRIVATE LIMITEDBangalore Experience : 6+ : : : Minimum 2 end to end Implementation experience in Oracle SCM Cloud from Business workship to UAT / Cut o...Show moreLast updated: 9 days ago
- Promoted
Analyst, Order Management | Supply Solutions
WalmartBengaluru, Karnataka, India This position is responsible for the operation of a department.An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and / or neces...Show moreLast updated: 30+ days ago
- Promoted
Order Management Projects
ConfidentialBengaluru / Bangalore The ability to grasp complex sales transactions and understand how to implement them in the SAP ERP system satisfying : .
Financial accounting requirements and general understanding of revenue reporti...Show moreLast updated: 9 days ago
- Promoted
Service / Product Offer Management Specialist
ConfidentialBengaluru / Bangalore, India Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 9 days ago
- Promoted
Order Management Professional
ConfidentialBengaluru / Bangalore Processing sales orders for the companys sales divisions.Developing documentation related to support.Arranging distribution of products.
Solving problems in cases of product returns.Placing orders, ...Show moreLast updated: 30+ days ago
- Promoted
Oracle Cloud SCM Order Management
ConfidentialBengaluru / Bangalore Lead implementation of Oracle Fusion Cloud Order Management SCM modules with 6-8 years of hands-on experience.Manage full lifecycle implementation, including discovery, fit-gap analysis, design, co...Show moreLast updated: 9 days ago
- Promoted
Service Delivery Manager
Körber PharmaBengaluru, Karnataka, India Service Delivery Manager (SDM).Pioneer your career! Körber is the home for passionate people who innovate, collaborate, and love what they do.
Entrepreneurial spirit is our joint DNA.We develop futu...Show moreLast updated: 26 days ago
- Promoted
Oracle Fusion SCM Functional Lead- Order Management
Hiresquad ResourcesBengaluru, Karnataka, India Hiring for Cloud SCM Functional Lead.Any combination of - Procurement, Inventory, Manufacturing.ORDER MANAGEMENT Experience is Mandatory.
ORDER MANAGEMENT Experience is Mandatory with Implementation...Show moreLast updated: 7 days ago
- Promoted
Order Management Specialist
ConfidentialBengaluru / Bangalore Manage end-to-end order processing activities, ensuring timely and accurate entry, tracking, and fulfillment of customer orders in alignment with service level agreements (SLAs).Liaise with interna...Show moreLast updated: 9 days ago
- Promoted
Order Management Associate
ConfidentialBengaluru / Bangalore Processing sales orders for the company's sales divisions.Developing documentation related to support.Arranging distribution of products.
Solving problems in cases of product returns.Placing orders,...Show moreLast updated: 30+ days ago
- Promoted
Order Management Fulfillment Associate
ConfidentialBengaluru / Bangalore The capacity to develop and retain knowledge of manufacturer requirements in order processing to insure timely and successful transactions both downstream and upstream (AR, procurement, RMA, Vendor...Show moreLast updated: 9 days ago
- Promoted
Sr. Analyst - Customer Service & Order Management
ConfidentialBengaluru / Bangalore, India M has a long-standing reputation as a company committed to innovation.We provide the freedom to explore and encourage curiosity and creativity.
We gain new insight from diverse thinking, and take ri...Show moreLast updated: 9 days ago
- Promoted
Senior Order Management Specialist
ConfidentialBengaluru / Bangalore, India This position is responsible for customer order recognition & fulfilment including the key ERP transactions of order booking, invoicing, and backlog management.
This position is also accountable for...Show moreLast updated: 9 days ago
- Promoted
Order Management
MSI Services Pvt LtdBengaluru, Karnataka, India MSI Services in India is a subsidiary (Captive Center for IT / ITES) of MSI USA.MSI is an USD MNC with 3500+ employees in USA.
MSI Services India offers IT & ITES services to MSI USA and has its India...Show moreLast updated: 22 days ago
- Promoted
Order Management
ConfidentialBengaluru / Bangalore Processing Sales Orders for companys sales divisions.Developing documentation related to support.Arranging distribution products.
Solving problems in cases of return of products.Places orders, proce...Show moreLast updated: 30+ days ago
- Promoted
Sales Support (Order Management)
ConfidentialBengaluru / Bangalore As a Sales Support Associate in a semi voice process, you will be responsible for processing customer orders efficiently and accurately.
This role involves a combination of phone and email support, ...Show moreLast updated: 9 days ago
- Promoted
Manager - Service Management
ConfidentialBengaluru / Bangalore, India Scope of work includes standardized service areas / lines with limited volatility & limited change mgmt, practices • Work with partners across geographies for multiple verticals within function to ...Show moreLast updated: 9 days ago