Order Management Analyst
ConfidentialBengaluru / Bangalore4 days ago
Job descriptionMonitor the progress of orders through the fulfillment cycle. Coordinate with warehouse, logistics, and production teams to ensure timely delivery. Resolve order-related issues or delays. Work closely with Sales, Customer Service, Finance, and Supply Chain teams. Communicate with customers regarding order status, changes, or delays. Maintain records of all orders, confirmations, cancellations, and amendments. Generate reports on order processing KPIs and metrics. Resolve discrepancies in orders, invoices, or shipments. Escalate complex issues to management or cross-functional teams. Identify inefficiencies in the order-to-cash (OTC) process. Suggest and implement improvements to streamline operations.
Key Responsibilities :
Order Processing :
- Receive and validate customer orders.
- Enter orders into internal systems (e.g., SAP, Oracle, Salesforce).
- Ensure accuracy of pricing, discounts, delivery schedules, and product specifications.
Order Tracking & Fulfillment :
Stakeholder Coordination :
Reporting & Documentation :
Problem-Solving :
Process Improvement :
Skills Required
Order Management, Order To Cash, Sap, Oracle, Ms Office, Outlook
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Analyst Order Management • Bengaluru / Bangalore
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