Customer Service Administration

Key Responsibilities :

• Support the sales team by preparing and following up on sales quotations made for clients.
• Handle customer orders received via phone, email, or mail, ensuring correct pricing, discounts, and product codes are applied.
• Respond to urgent calls, emails, and messages when Sales Representatives are unavailable; address customer queries, inform clients of delays, and coordinate delivery schedules.
• Place and manage orders with headquarters or suppliers, ensuring alignment with customer requirements and on-time, accurate delivery.
• Track and clear air and ocean imports; arrange for the timely delivery of cargo to customers.
• Ensure timely management of communication lines between suppliers, shippers, customers, and internal departments, maintaining detailed records and relaying relevant information to all stakeholders.
• Initiate timely invoicing and work closely with the accounting department to ensure billing accuracy.
• Collaborate with other departments to efficiently handle sales, marketing inquiries, and logistics.
• Develop and maintain organised filing systems to manage sales records, prepare reports, and support financial reporting for the finance department.
• Coordinate the dispatch of demo equipment to customers, preparing necessary documentation using asset management software (e.g., AssetTiger).
• Follow up with customers to ensure demo equipment is returned on time and in proper condition.

Requirements

Qualifications :

Skills Required

Tally Software