Order Management Specialist

This role is part of the  Order Management and Data Management team  within Customer Operations. The position supports day-to-day order management processes, system workflows, and continuous improvement initiatives while collaborating with cross-functional teams.

Key Responsibilities

• Support the Manager with updates to internal procedures, processes, and service improvements.
• Assist in crafting simple and effective process flows in collaboration with TCS, Billing Support, and CSS teams.
• Own and support critical workflows such as  SAP support , adhoc bulk order processing, and other key operational activities.
• Engage with internal stakeholders to identify challenges, propose solutions, and drive process efficiencies.
• Participate in  UAT (User Acceptance Testing)  and  BVT (Business Validation Testing)  for major changes or improvement initiatives.
• Act as a process specialist and provide guidance to team members when required.
• Share regular feedback with the Manager on common customer issues and potential resolutions.
• Partner with Learning & Development teams to support training needs and conduct process refreshers for BAU teams.
• Work on Order-to-Cash simplification and streamlining projects using  BPI methodology  in collaboration with Master Black Belts.
• Coordinate with technical and operational teams to resolve system issues affecting order management workflows.
• Support projects aimed at reducing recurring system and knowledge gaps across Order Management processes.

Skills & Qualifications

Skills Required

Sap, Order Management, Process Improvement, Uat, Stakeholder Management, Communication