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Order Management Specialist
ConfidentialBengaluru / Bangalore9 days ago
Job descriptionManage end-to-end order processing activities, ensuring timely and accurate entry, tracking, and fulfillment of customer orders in alignment with service level agreements (SLAs). Liaise with internal teams including sales, supply chain, logistics, and finance to resolve discrepancies and ensure smooth order execution. Analyze order trends, identify potential bottlenecks or errors in the order lifecycle, and recommend process improvements to enhance operational efficiency. Monitor system alerts and exceptions, proactively addressing issues such as stock unavailability, pricing errors, and shipment delays. Ensure compliance with company policies and customer requirements regarding billing, shipping, and documentation. Maintain accurate and up-to-date records in order management systems (e.g., SAP, Oracle), and prepare regular reports on order status, backlog, and key performance metrics. Support continuous improvement initiatives by contributing to automation projects, workflow optimization, and customer experience enhancement. Collaborate with cross-functional teams to support new product launches, promotions, and changes in pricing or terms, ensuring seamless order handling. Respond promptly to internal and external inquiries, providing excellent service and resolving issues effectively to maintain customer satisfaction. Uphold data integrity and confidentiality while handling sensitive customer and business information.
Skills Required
Customer Service, Sap, Oracle, workflow optimization
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Order Management Specialist • Bengaluru / Bangalore
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