Senior ServiceNow ITOM Technical Consultant

Role and Accountabilities :

This will suit an experienced Candidates in primarily involved in mapping data from various systems into ServiceNow, ensuring the efficient and accurate transfer of information, and supporting integrations with other tools and services. The ideal candidate will possess strong knowledge of ServiceNow modules, data transformation, and integration best practices.

• Designing, developing, and deploying service maps, working with discovery patterns, and ensuring accurate representation of IT services and their underlying infrastructure.
• Strong understanding of CMDB, its structure, and its relationship to ITOM.
• Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems.
• Create mappings between different data sources and ServiceNow objects.
• Ensure data integrity and consistency during data migration and integrations.
• Assist in the integration of ServiceNow with external systems through middleware, APIs, and connectors.
• Work closely with the development and integration teams to ensure seamless data flow between ServiceNow and other applications.
• Configure and customize ServiceNow modules and workflows to meet specific business requirements.
• Support configuration changes related to mapping and data transformation requirements.
• Perform unit and integration testing to ensure data flows correctly from external systems into ServiceNow.
• Validate the accuracy and completeness of the data after mapping and integration.
• Maintain comprehensive documentation of data mappings, workflows, and integrations.
• Provide ongoing support and troubleshooting for issues related to data mapping and integration.
• Work closely with business analysts, developers, and other stakeholders to understand data requirements and business processes.
• Participate in ServiceNow release planning, identifying any mapping-related changes or upgrades that might affect the platform.
• Monitor and optimize the performance of integrations and data mappings.
• Recommend improvements to streamline processes and enhance system and Experience Requirements :
• Bachelor's degree with at least 7 years of ServiceNow ITOM Discovery & Service Mapping and integrating data.
• Hands-on experience ServiceNow ITOM (CMDB, Service Mapping)
• Strong experience with ServiceNow integration tools like Integration Hub, REST APIs, SOAP, MID Server, and other integration technologies.
• Experience working with Data Transformation tools (e.g., Import Sets, Data Sources, Transform Maps).
• Proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data.
• Knowledge of data modelling and mapping techniques in ServiceNow.
• Familiarity with SQL and querying relational databases.
• Experience with integration protocols (REST, SOAP, FTP, SFTP)
• Understanding of ITIL processes and best practices.

Skills and Certifications :

(ref : hirist.tech)