Operations Supervisor

Company Description

BTC Dana is a leading next-generation financial brokerage firm based in Dubai, dedicated to revolutionizing the investment landscape. We offer a diverse range of over 500 CFD trading instruments, including FX, Cryptocurrencies, Commodities, and Stocks. Our user-friendly FinTech-designed platform and dedicated customer support make trading easy and enjoyable for everyone, ensuring transparency and fund safety.

Headquarters : Dubai, UAE

Service Centre : Dubai, UAE

We serve customers from 20 different countries and regions, offering robust support, Work culture, and Team Diversity. Our team, spread across various countries, offers a rich, multicultural work experience. We foster an environment that provides significant growth exposure within the company, empowering employees to achieve their full potential.

Position Summary :

We are seeking candidates well-versed in Indian financial regulations and investment behaviors, comfortable navigating cultural differences, to assist the company in building a local operations team. This role will act as a bridge between the headquarters and the Indian team, driving strategy implementation, brand building, and compliance to ensure sustainable business growth.

Key Responsibilities :

1. Market and Strategy Implementation :

• Analyze market trends and policies for Contracts for Difference (CFDs) in India, and propose localized growth strategies.
• Research competitor activities in the Indian market and develop practical recommendations.
• Integrate headquarters' strategies to create operational plans tailored to Indian user habits (e.g., account opening processes, deposit incentives, trading education).
• Regularly produce market analysis reports to support strategic decision-making at headquarters.

2. User Growth and Conversion

3. Customer Retention and Education

4. Compliance and Risk Control

5. Team Management

Candidate Profile :

What We Offer :