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Assistant Manager Operations (Operations For Inbound)

Assistant Manager Operations (Operations For Inbound)

ConfidentialMumbai
30+ days ago
Job description
  • Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability
  • Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
  • Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
  • Client KPI measurement, review with internal team and track in his review with team
  • Ensuring ABCD ranking of his Team (CSA / TL) - Taking initiatives for process improvement
  • Reduce client escalations my tacking open points in customer VOC / VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team

    • Eligibility Criteria

    • .Qualification HSC. .
    • Experience Min 1- 3 Years as an Am or Sr. TL for more than a year
    • Experience preferred from Inbound process
    • Process and product awareness
    • Industry and domain knowledge

      • Skills Required

      Client Communication, Process Improvement, team performance

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    Operation Manager • Mumbai

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