Operations Manager - Inspections

Job Responsibilities

• Assist SBU Head in preparing financial, manpower, capital, and operational budgets
• Ensure inspection operations are enhanced per SGS policies and client requirements
• Monitor inspection scheduling and execution as per client SOPs
• Maintain labor cost efficiency by monitoring expenses vs. revenue
• Supervise daily staff activities and optimize profitability
• Develop new and existing business through regular client interactions
• Monitor performance, investigate complaints, and drive zero-defect operations
• Act as liaison between clients and execution teams including overseas offices
• Handle client communication, complaints, and claims resolution
• Maintain department quality standards and monitor KPIs
• Ensure compliance with client demands and statutory requirements
• Approve certificates, reports, and invoices within set timelines
• Analyze complaints, prepare reports, and drive corrective actions
• Draft and negotiate contracts with local and international clients
• Oversee commercial issues including credit control and collections
• Manage operations for efficiency, productivity, and quality
• Ensure accurate and timely customer reporting
• Coordinate complaint handling with managers and quality teams
• Identify training needs and coordinate with technical auditors
• Lead and develop the branch inspection team
• Implement company disciplinary and grievance procedures
• Review quality files, documents, and capability matrices
• Support NQM assignments to ensure quality and accreditation compliance

Qualifications

Skills Required

Quality Auditing, Contract Management, Client Coordination