CUSTOMER SERVICE EXECUTIVE

a) Responsible to handle day to day transactions and valuables. Maintain all data

and records related to daily transactions.

b) Ensure proper verification checking appraisal and melting of purchasing gold

ornaments / bar / coin.

c) Ensure proper documentation before purchasing and keep all the documents

duly completed in all respect in safe custody as per set guidelines

d) Scrutinize the daily voucher and ensure proper maintenance as well as safe

keeping of vouchers

e) To undertake new assignments / duties being assigned as a part of centre job

rotation carried out at time to time

f) Daily verification of cash when designated or given charge of cashier duties

g) Daily and regular verification of the gold and silver products and other

securities

h) Balancing and tallying of all accounts at stipulated intervals adhering to the laid

down procedure as per the manual of instructions.

i) To be thorough with the Product manual and all operational / administrative

instruction issued head office from time to time

j)

Cash carrying / remittance and other cash related operations / bank account

operation as directed by the branch manager / management from time to time

k) To ensure quality of business and operational efficiency through proper

process adherence and facilitate smooth functioning of centers

l) Attending to any other duties that may be assigned / by the

superiors / management from time to time

m) To take upon voluntarily and without objection the duties of the other staff

member as far as possible if exigencies warrant so.

n) Maintain data confidentiality

o) Promote and maintain positive relations with all the contacts customers and

potential customers

p) Assist walk-in customers; maintain highest level of customer service by being

polite courteous avoid conflict wisely handling the present and prospective

customers.

q) Able to work in a target oriented environment which includes indoor / outdoor

marketing activity

r) Effectively communicate on the product features to the customers

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1