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Customer Service Operator - 45024
TuringThiruvananthapuram, IN30+ days ago
Job descriptionProven experience in customer service operations (ticket handling, chat / email workflows, refunds / returns, knowledge base upkeep). Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). Strong attention to detail and ability to spot weaknesses in AI-generated workflows. Understanding of how operational data is used to train and evaluate LLMs. Excellent written English for creating training-quality datasets and validating AI outputs. Remote-first and flexible work environment. Opportunity to work on cutting-edge AI projects with leading LLM companies. Potential for contract extension based on performance and project needs. Commitment : Minimum 30 hours / week (at least 4 hours / day, with 4 hours overlapping PST). Engagement Type : Contractor / Freelancer (no medical or paid leave). Duration : 1 month (possible extension).
Role Overview :
We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .
Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.
What You’ll Do :
- Recreate workflows for ticket handling, chat / email support, refunds / returns, and knowledge base management .
- Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
- Simulate escalations, SLA tracking, and quality audits within support workflows.
- Provide structured annotations and datasets to improve LLM training and evaluation.
Required Qualifications :
Perks of Freelancing with Turing :
Offer Details :
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Customer Service • Thiruvananthapuram, IN
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