Technical Customer Service Executive
ConfidentialThiruvananthapuram, Thiruvananthapuram / Trivandrum, India11 days ago
Job descriptionTechnical Customer Service Executive Responsibilities Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. Analyze recurring issues to suggest process enhancements and preventive measures. Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. Stay updated on product knowledge, updates, and new features to provide informed assistance. NOTE : Probation : Initial 2-month probation period , followed by a full-time offer based on performance. Compensation : No stipend will be provided during probation . Compensation will be offered at the end of the probationary period upon selection.
Skills Required
Process Enhancement, Documentation, Customer Support, Product Knowledge
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Customer Service Executive • Thiruvananthapuram, Thiruvananthapuram / Trivandrum, India