Customer Service Executive / Client Relations Associate

About Neurofactor

Neurofactor is a dynamic digital innovation company with over 10 years of collective experience helping businesses transform their digital presence. We specialize in custom software development, AI automation, cloud solutions, and cutting-edge mobile applications that drive business growth. Our next executive will be key to managing the beginning and ongoing success of our client relationships.

The Role : First Impression & Ongoing Support

We are seeking an articulate, proactive, and business-minded Customer Service Executive to manage crucial client communication across the entire business lifecycle. You will serve as the front line for both sales and service inquiries , requiring a dual focus on professional client support and business development potential.

Your exceptional fluency in English and Malayalam , combined with your business background, will ensure seamless, high-quality interactions that support our growth.

Key Responsibilities :

• Bilingual Communication Hub : Manage high-volume inbound and outbound communications fluently in both English and Malayalam (written and verbal).
• Lead Qualification : Handle incoming calls and inquiries from new leads , providing initial company and product information, and accurately routing qualified opportunities to the sales team.
• Client Support : Resolve service requests, technical issues, and billing queries from existing clients , ensuring quick and satisfactory solutions.
• Relationship Management : Build and maintain strong, professional relationships, fostering client loyalty and acting as a Neurofactor brand ambassador.
• Business Travel : Be able to travel and meet with key clients in person when necessary for relationship building, account reviews, or complex issue resolution.
• Documentation & Reporting : Meticulously record all lead interactions, client issues, and service resolutions in our CRM system.

What We're Looking For :

If you're ready to blend business development with client service and your language skills, apply to be our next Client Engagement Executive today!

Skills Required

Client Support, Relationship Management, Technical Aptitude, lead qualification