Customer Support Specialist

Company Description

HappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer satisfaction. Join our list of satisfied customers and experience reliable and seamless relocations.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and providing technical support. The specialist will interact with customers on a daily basis, analyze their needs, and offer appropriate solutions to enhance their relocation experience.

Qualifications

Customer Support and Technical Support skills

Strong Interpersonal Skills and Customer Satisfaction skills

Analytical Skills for problem-solving and decision-making

Excellent verbal and written communication skills

Ability to work on-site in Bengaluru

Escalation handling

Improvement in NPS

Problem resolution

Bachelor's degree in any discipline or relevant experience

Experience in the relocation or logistics industry is a plus