This job offer is not available in your country.
Customer Success and Support Specialist
Snaphuntindia, India4 hours ago
Job descriptionProvide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries. Guide customers through the onboarding process, ensuring they fully understand and utilize our products. Act as the voice of the customer, sharing feedback with the product team to help improve features and usability. Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate. Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution. Create and maintain documentation and knowledge base articles for customers. Track customer satisfaction metrics and take action to improve client relationships. Collaborate with sales and product teams to ensure customer needs are met. Bachelor’s degree or equivalent work experience. 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment. Strong communication skills, both written and verbal. Ability to multitask and manage multiple customer accounts simultaneously. Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce). Problem-solving skills with the ability to work independently and as part of a team. A passion for helping people and providing excellent customer experiences. Strong attention to detail and ability to manage customer expectations.
The Offer
- Work alongside & learn from best in class talent
- Flexible working options
- Opportunity to make a positive impact
The Job
Key Responsibilities :
The Profile
Qualifications :
The Employer
Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.
Create a job alert for this search
Customer Support Specialist • india, India
Related jobs
)
- Promoted
Manager, Customer support
Aptean IndiaIndia Job Title : Customer Experience Support Manager – ERP (Process Manufacturing).We are seeking an experienced and dynamic Customer Experience Support Manager to lead a 24x7 support team of 20 engineer...Show moreLast updated: 5 days ago
- Promoted
QuillBot - Customer Success Specialist II
QuillBot Inc., India About Us : QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing.Today, Quil...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist, Life Sciences
JoVEIndia JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.
Millions of scientists, educators and students use JoVE for their r...Show moreLast updated: 24 days ago
- Promoted
SAP SuccessFactors BPR (UK) Specialist
RiDiK (a Subsidiary of CLPS. Nasdaq : CLPS)Nagpur, IN SuccessFactors Consultant – UK HR Transformation.UK clients to reimagine HR processes, deliver seamless implementations, and ensure compliance with UK-specific regulations.You’ll own projects end-t...Show moreLast updated: 21 days ago
- Promoted
Customer Success Specialist
KlentyIndia Job Title : Customer Success Specialist.Company Overview : Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline.Our platform provi...Show moreLast updated: 7 days ago
- Promoted
Customer Service Specialist
Moonpreneur IncNagpur, IN Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills.
With a focus on STEAM and future-oriented streams, Moonpreneur aims at em...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Kovaion ConsultingIndia In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention.
They are responsible for building strong relationships with customers, e...Show moreLast updated: 5 days ago
- Promoted
Customer Support Specialist
Live ConnectionsNagpur, IN Job Opportunity – LBG Chat & TSB Voice Process.Graduate Freshers OR HSC with minimum 2 years of work experience.Graduate Freshers OR HSC with minimum 1 year of work experience.Candidates must meet ...Show moreLast updated: 18 days ago
- Promoted
Customer Support Representative
AigentityNagpur, IN Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 30+ days ago
- Promoted
SuccessFactors Global Benefits Consultant
Russell TobinNagpur, IN We're Hiring : SuccessFactors Global Benefits Consultant.Location or "Remote"] | 💼 [Full-time / Contract].SAP SuccessFactors Global Benefits.
We're looking for a highly skilled professional to.Succe...Show moreLast updated: 18 days ago
- Promoted
Customer Support Specialist (unpaid)
SM Recordnagpur, maharashtra, in SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
- Promoted
Performance Ads Specialist
Invisible OriginNagpur, IN Ads Specialist – Invisible Origin.At Invisible Origin, we don’t just run ads.Every campaign is a dialogue with the right audience, at the right time, in the right way.
We’re not looking for someone ...Show moreLast updated: 6 days ago
- Promoted
Customer Success Specialist
Paybooks | A TransPerfect CompanyIndia The Customer Success Executive will be responsible for building strong relationships with clients, ensuring their satisfaction, driving adoption of products / services, and supporting long-term reten...Show moreLast updated: 8 days ago
- Promoted
Technical Support Engineer
Dover IndiaNagpur, IN Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 21 days ago
- Promoted
Customer Success Specialist
iRageIndia Customer Success Associate , you’ll play a crucial role in delivering world-class service to our clients.You will act as the first line of engagement post-sales, ensuring smooth onboarding, buildin...Show moreLast updated: 8 days ago
- Promoted
Customer Success Specialist
StudiumIndia Customer Success Specialist – Bangalore, India Location : Bangalore (On-site; no WFH / hybrid option) Employment Type : Full-time Industry : SaaS | EdTech | Higher Education Quality Assurance Reports To...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
AlgonomyIndia ROLE : Manager – Customer Success (Open Position – 1).REPORTING TO : VP, Customer Success.As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise...Show moreLast updated: 7 days ago
- Promoted
Customer Operations Specialist - 45032
TuringNagpur, IN In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against.
Recreate operational workflows for.KYC, AML, GD...Show moreLast updated: 5 days ago