Customer Support Specialist

ADP is hiring a

Client

Support

Specialist .

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have between 1 - 10000+ employees. You may provide support using any combination of phone, email, or chat-based communication, depending on your specific team or role.

The nature of what you do every day will not change your #1 goal is to help clients when they reach out. However, every day will be different since questions will vary, and so will each client's solutions. There will be no shortage of questions, which will keep things interesting, and our top-ranked training will help to position you for success!

Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through being that

one

person

who

saves

the

day for

our

clients . All while advancing your career at a stable, highly respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

little

about

ADP :

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the

OneTen

coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel : http : / / adp.careers / DEI_Videos

Ready to #MakeYourMark?

Apply

now!

To

learn

more

about

Client

Services

at

ADP , watch here : https : / / adp.careers / Client_Services_Videos

WHAT

YOU'LL

DO : What

you

can

expect

on

typical

day : Be

Trusted

Advisor

and

Problem

Solver.

You will work independently or as a team as a consultant servicing ADP's products / technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

Build

Relationships . You will build relationships with clients using the phone, email, and / or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate

and

Provide

Recommendations . You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize

to

Thrive.

You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up.

TO

SUCCEED

IN

THIS

ROLE :

2 - 6 years of experience working in client service / customer service environment or systems integration environment

Excellent verbal and written communication, analytical and interfacing skills

Willingness to work in US shifts

Any Graduate / Postgraduate with experience in international voice

YOU'LL

LOVE

WORKING

HERE

BECAUSE

YOU

CAN : Be

yourself

in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong

by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Grow

your

career

in an agile, fast-paced environment with plenty of opportunities to progress.

Continuously

learn.

Ongoing training, development, and mentorship opportunities for even the most insatiable learner.

Be

your

healthiest.

Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus

on

your

mental

health

and

well-being.

We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join

company

committed

to

giving

back

and generating a lasting, positive impact upon the communities in which we work and live.

Get

paid

to

pay

it

forward.

Company-paid time off for volunteering for causes you care about.

Diversity,

Equity,

Inclusion

Equal

Employment

Opportunity

at

ADP :

ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics

at

ADP :

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https : / / jobs.adp.com / life-at-adp / to learn more about ADP's culture and our full set of values.