Customer Support Specialist

Walk-in Drive – Associate / Senior Associate – Helpdesk

Date :

29th Sept 2025 – 1st Oct 2025

Time :

11 : 00 AM – 6 : 00 PM

Venue :

6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021

Contact Person : Anuradha Dhal

Job Overview

We are hiring for

Associate / Senior Associate – Helpdesk

to support our SaaS Mobility product. The role is based in

Pune

with

24x7 rotational shifts (including nights & weekends).

Key Responsibilities

Provide

customer support

via calls, chats, and emails.

Manage tickets, track escalations, and ensure resolution within SLAs.

Collaborate with cross-functional teams and telecom carriers for issue resolution.

Deliver professional communication while assisting clients globally.

Requirements

Excellent communication skills in

English

(written & verbal).

Strong problem-solving and troubleshooting abilities.

Patience and customer-first mindset.

Prior experience in helpdesk / technical support preferred.

Multilingual candidates

(Spanish, Portuguese, French, German, Polish) encouraged to apply.

Willingness to work in

rotational shifts (including nights & weekends).

Join us to be part of a global support team and grow your career in mobility SaaS operations!