Client Solutions & Success Specialist

Digital Solution Advisor (Key Account Management / Postsales)

Job Description

The Digital Solution Advisor (DSA) is a part of the front-end

sales / account management team at HighRadius and works

closely with the Account Executive (AE) in day-to-day

interactions with the prospect / customer. The DSA will

carry a Sales quota target and the primary responsibility is

to move deals through the sales pipeline across the various

sales stages to closure and also customer satisfaction (NPS

50) / renewals / minimize churn.

Job Summary :

HighRadius End-to-End Sales and Customer Management Process

HighRadius follows a “Two-in-a-Box” model where DSA and an

Account Executive (AE) are involved in every interaction with

a prospect / customer.

The different stages of such a process usually include :

• Initial connect and prospecting
• Understanding prospect business needs and requirements
• Creating and demonstrating value of HighRadius products to

prospects using Business Cases / ROI models

Responsibilities

the pipeline.

systematic analysis of customer business.

companies (CXO, VP, Director Level audience).

deals / opportunities to successful closure.

departments (support, product, etc.) to be sure we are closing

tickets and ensuring high customer satisfaction

Requirements

experience / Customer Success

computing knowledge is an advantage 3-10 Years of

experience is preferred

advantage

customers in a consultative sales role would be an advantage

Soft Skills

1,000 companies

delivery environment

perceived by all those with whom they will work

Unwavering focus on results / target