Technical Consultant - Client Services

Managed Services Specific Requirements :

• Experience working on multiple concurrent CPQ projects in a support and enhancement capacity
• Strong client-facing communication skills with ability to interact directly with US-based customers during standard IST working hours
• Proficiency in using ticketing tools and service management platforms
• Experience in estimating effort, setting timelines, and managing client expectations
• Ability to quickly understand existing implementations and provide solutions
• Experience in providing L2 / L3 support for CPQ implementations
• Demonstrated ability to prioritize and manage multiple support tickets efficiently
• Knowledge of ITIL practices and service delivery frameworks
• Ability to collaborate with global teams during standard IST working hours

Desired Skills :

• Experience with using CPQ exposed SOAP and REST APIs
• End to end hands-on experience on integrating CPQ with Salesforce.com (using legacy / lightning adaptor), Oracle Sales Cloud, Microsoft Dynamics, Oracle E-Business Suite
• Technical hands-on experience on setting up SSO with CPQ
• Experience with Javascript and jQuery
• Technical hands-on experience on BOM Mapping and Asset Based Ordering (ABO)
• Experience with agile methodologies and sprint planning
• Knowledge of SLA management and reporting
• Experience in creating and maintaining documentation for knowledge transfer

Skills Required

Cloud Computing, Data Analysis, Api Integration, Sql Database, Network Security