Client Success Specialist
ConfidentialHyderabad / Secunderabad, Telangana10 days ago
Job descriptionUnderstand client needs and requirements Develop and implement Key Client Account plans Daas Services Solutions Leasing Services Identify opportunities for revenue growth along clients' unique requirements Delivery value and align the product offerings with the client's needs Negotiate Product Deals & Pricing agreements in coordination with Sales Head and Regional Sales Manager Maintain the repository of contract agreements & invoices Work with internal teams – sales operations, Customer Support, Stores & Logistics to ensure client needs are met or exceeded ¾ Sales Performance Reports - Track sales targets, Sales figures - Institutional accounts Key Account Status Reports - Comprehensive overview of each key account - Location, company status, Engagement frequency and actionable next steps Sales Activity Reports - Document each interaction with the client, including details of the activity, its outcome, and any follow-up actions Sales Funnel Reports - Track the progress of potential deals through different stages, from initial lead to order booked or deal lost MBA – Technology Management / Marketing / Sales / Operations with Graduation 5+ years in IT Hardware, IT sales-based organisation in Domestic market and working experience in dealing corporate clients B2B IT sales / IT products / services experience across different sectors
Key Responsibility
Account Management :
- Oversee & Maintaining relationships with key clients
- Daas
- Services
- Solutions
- Leasing Services
- Understand specific needs and ensuring their satisfaction
- SPOC to Key Clients to address issues or inquiries or resolve issues
Sales and Growth
Negotiation & Contract Management
Cross Department Coordination
Reports
Qualifications & Experience
Qualifications
Educational Qualifications
Experience
Skills Required
Key Account Management, Client Relationship Management, B2b It Sales, Solution Selling
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Client Specialist • Hyderabad / Secunderabad, Telangana
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