Application Consultant, D365 CRM

Primary Responsibilities :

• Serve as the primary customer contact for service delivery and relationship management
• Understand customer business goals and manage service delivery expectations
• Facilitate and coordinate communication between customers and internal stakeholders
• Act as Application Administrator and Subject Matter Expert for Anthology Reach and Raise
• Configure, integrate, and develop CRM business solutions
• Assist business stakeholders in translating concepts into written requirements
• Research and resolve end-user issues, including data and reporting concerns
• Recommend system configurations and propose business solutions
• Develop and implement test plans and quality assurance procedures
• Evaluate new features in Microsoft Dynamics 365 and Anthology releases
• Communicate project and release status to stakeholders
• Conduct ad-hoc training sessions for system users
• Manage and resolve escalated product support tickets
• Participate in ongoing training and development for product and consulting knowledge
• Document customer interactions and contribute to knowledge sharing
• Drive process improvement initiatives to enhance delivery efficiency
• Create and update Salesforce cases and coordinate weekly activity reports
• Occasional travel may be required

Required Skills / Qualifications :

Preferred Skills / Qualifications :

Skills Required

Interpersonal Skills, Consulting, Microsoft, Quality Assurance, Html