Junior Client Servicing Executive

Job Title : Junior Client Servicing Executive

Role Overview

As a Junior Client Servicing Executive, you will support the account management team in maintaining strong client relationships and ensuring seamless execution of campaigns. This role provides hands-on exposure to digital marketing, brand management, and cross-functional collaboration within a fast-paced agency environment.

Key Responsibilities

1. Client & Brand Understanding

Learn and understand the client’s brand identity, core values, tone of voice, and key differentiators.

Assist in applying this understanding to support campaign execution and content alignment.

2. Campaign Execution Support

Assist in receiving, decoding, and coordinating new briefs under the guidance of senior team members.

Collaborate with the creative and strategy teams to ensure deliverables meet brand expectations.

Participate in brainstorming sessions for content calendars, campaign ideas, and marketing initiatives.

3. Quality Check & Content Posting

Perform basic quality checks on content before sharing internally or with clients.

Support in managing the posting of approved content on social media platforms under supervision.

4. Reporting & Documentation

Help create and update weekly Job Status Reports (JSRs) to track ongoing tasks and campaign progress.

Gather data and inputs to support the preparation of social media performance reports and brand analysis documents.

5. Cross-Functional Coordination

Coordinate with Media, SEO, and Web teams to ensure smooth execution of tasks and timely delivery.

Conduct routine hygiene checks across platforms to ensure consistency and accuracy in campaign execution.

6. Online Reputation Management (ORM)

Provide support in ORM tasks, including monitoring client mentions, sentiment, and conversations as required.

Qualifications & Skills

Bachelor's degree in Marketing, Communications, Advertising, or related field (or pursuing).

Strong communication and interpersonal skills.

Basic understanding of social media platforms and digital marketing concepts.

Detail-oriented with strong organizational skills.

Proactive attitude and eagerness to learn in a fast-paced environment.