Process Associate

Key Responsibilities :

• Process transactions as per defined SOPs (Standard Operating Procedures).
• Review, verify, and enter data with accuracy and speed.
• Handle client queries via email, chat, or calls (as applicable).
• Ensure timely completion of tasks within SLAs.
• Maintain confidentiality and data integrity.
• Collaborate with team members to resolve process issues.
• Identify areas for process improvement and escalate as needed.
• Prepare and maintain reports and logs as required.

Qualifications and Skills :

Skills Required

Ms Office, Bpo Operations, Outbound Calls