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Associate Consultant, Process Excellence

Associate Consultant, Process Excellence

ConfidentialGurgaon / Gurugram
17 days ago
Job description

What will your essential responsibilities include

  • Champion improvement initiatives to elevate KPIs and resolve operational challenges.
  • Collaborate with the Process Excellence Manager on global projects, including deploying process mining tools and developing comprehensive reports and data initiatives.
  • Craft compelling business cases, perform insightful data analyses, and contribute to process discovery and enhancement.
  • Conduct thorough analyses to aid the Process Excellence Manager and formulate innovative solution proposals.
  • Assist in defining and developing new KPIs and data insights to drive informed decision-making.
  • Identify and capitalize on opportunities for enhancement within the value stream.
  • Engage in team calls across European and US time zones.
  • Overtime, cultivate deep expertise in Multinational Solutions and Process Excellence.
  • Gain a thorough understanding of the business processes, systems and terminology integral to Multinational Solutions.
  • Experiment with data to grasp vital statistics concerning owned and partner offices, from both the producing and incoming perspectives.
  • Uncover country and product-specific nuances as you spearhead and contribute to improvement initiatives, driving the organization towards an improved future state.
  • Expand your knowledge of processes to evolve into a Process and Operational Excellence Expert, making a significant impact on the organization's journey towards continuous improvement.
  • You will report to Senior Delivery Lead.

Required Skills and Abilities :

  • Graduate / post-graduate from a reputed Indian University.
  • Relevant years of experience in continuous improvement (CI), business process management (BPM), or operational excellence, preferably within the insurance industry.
  • Demonstrates ownership, initiative, and a curious mindset for discovering improvement opportunities and innovative solutions.
  • Excellent logical and critical thinking skills, with the ability to think in process terms and challenge existing ways of working.
  • Exceptional attention to detail and a commitment to meeting delivery timelines.
  • An effective communicator with excellent interpersonal skills, capable of engaging with team members and stakeholders.
  • A collaborative team player with a drive for excellence and the self-motivation to work self-directedly in a fast-paced environment.
  • Experience in roles involving regular calls and meetings.
  • Skilled in presenting solutions / proposing ideas.

    • Desired Skills and Abilities :

  • Excellent analytical skills with expertise in CI, statistics, facilitating root cause analysis and solution brainstorming, visual management, and value stream / process mapping.
  • Familiarity with PDCA, DMAIC, Lean tools, business process management methodologies and change management.
  • LSS certification preferred.

    • Education

  • UG :   B.Tech / B.E. in Any Specialization
  • PG :   Any Postgraduate

    • Skills Required

    Dmaic, Bpm, Lean, Pdca, Process Excellence, Change Management, Operational Excellence

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