Process Associate - Voice

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Associate - Retail Banking (Mortgage Origination & Servicing)!

In this role, We are seeking a motivated and detail-oriented Funds Disbursement Specialist to join our dynamic team. As a crucial member of our funds disbursement department, you will play a pivotal role in ensuring accurate and timely processing of financial transactions. This role demands a high level of focus, attention to detail, and expertise in banking operationsyou will be responsible for all the activities related to credit assessment of Home Mortgage Able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations.

Responsibilities

• .Executing pre-defined tasks with minimum supervision
• .Execute daily disbursement activities in accordance with established procedures and regulatory guidelines.
• .Review and validate transaction requests to ensure completeness and accuracy.
• .Coordinate with internal stakeholders and external parties to resolve any transaction-related issues.
• .Maintain records of disbursements and related documentation for audit and compliance purposes.
• .Monitor and report on disbursement activities to ensure adherence to service level agreements (SLAs)
• .Continuously identify process improvements to enhance efficiency and effectiveness

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.