Engagement Manager

About the company :

A Top IT Product Company

Requirements :

• 6+ years of Exp and having 4+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.
• Knowledge of system integration issues
• Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM / BPM practices
• Thorough understanding of Project Management methodologies and tools.
• Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target
• Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.

Responsibilities :

Positioning company's Product and / or services to the customers.

Identify continuous growth opportunities for new business as per account expansion target.

Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.

Manage customer satisfaction and ensure high customer satisfaction.

Ensure for every delivery Client Sign-Off and acceptance are in place

Responsible for the end to end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.

Please share your resumes with bhawna@marketscope.in