L3 / L2 Application Support (AS / 400)

Job Description :

Location : Bangalore (Hybrid, 24x7)

Bangalore address : Embassy Tech Village, 5th Floor, Tower 2A Building, Phase 1, Outer Ring Road, Devarabisanahalli Village, Varthur Hobli, Bangalore, Karnataka, India – .

Job Title : L3 / L2 Application Support Engineer (AS / 400 & Modern Platforms)

About the Role :

Are you a master troubleshooter with a deep passion for solving complex technical puzzles? Do you thrive in a dynamic environment where you can bridge the gap between robust legacy systems and cutting-edge modern applications?

We are seeking an exceptional and highly motivated L3 Application Support Engineer to join our elite technical team. In this critical role, you will be the final escalation point for our most challenging application issues, ensuring the stability, integrity, and performance of our core business systems. This is more than just a support role; you will be a key player who not only resolves complex incidents but also contributes directly to development activities, driving continuous improvement and innovation.

What You'll Do :

• Be the Expert : Serve as the ultimate authority for diagnosing, troubleshooting, and resolving complex incidents related to our applications on both AS / 400 (iSeries) and modern Windows-based platforms.
• Proactive Monitoring & Analysis : Utilize industry-leading tools like Dynatrace and IBM Monitoring to proactively oversee application health, dive deep into logs, and identify potential issues before they impact the business.
• Bridge Support & Development : Seamlessly transition between support and development tasks, applying your coding skills in RPG, Cobol, .Net, and Java to implement bug fixes and contribute to feature enhancements.
• Problem-Solving & Innovation : Apply your high-end reasoning and analytical skills to investigate root causes, architect lasting solutions, and drive system stability.
• Knowledge & Mentorship : Develop and maintain clear, reliable Standard Operating Procedures (SOPs), create comprehensive knowledge management articles, and assist in training end-users to foster expertise across the organization.
• Collaborate & Communicate : Work closely with cross-functional teams, including developers, infrastructure specialists, and business stakeholders, ensuring clear and effective communication on all technical matters.

Core Qualifications (Must-Haves) :

Technical Proficiencies (Should-Haves) :

Bonus Points (Nice-to-Haves) :

If you are a proactive, technically driven individual who is eager to take on a challenging and rewarding role that spans both support and development, we would love to hear from you! Apply today to join a team where your skills will make a tangible impact.

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