Process Trainer

 Class Room Training (Culture & Communication) (Process Specific Training)

 Handling On Job Training (2 Weeks) o Monitoring Calls o Call Calibration o 1-1 Feedback

 Good Knowledge on MS Office. (Creating presentations, Training Manuals etc.)

 Good energy levels.

 Demonstrate leadership skills with experience managing a batch of 25-30 trainees.

 Excellent verbal and written communication and presentation skills.

 Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.

 Ability to execute policies, processes and procedures of the organization.

 Ensure full compliance with all company, departmental, legal, and regulatory requirements.

 Strong focus on Customer Service