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Process Trainer- BPO (Healthcare Domain)

Process Trainer- BPO (Healthcare Domain)

ConfidentialPune
26 days ago
Job description

Job Description

  • Well Versed with Training Metrics TNA, TNI, TTT, NHT / PKT / Refresher.
  • The Candidate should be able to handle 20 - 30 Trainee batches.
  • Ability to multi-task with well-developed organizational skills.
  • Designing and delivering engaging training program to improve employees Product & Process Knowledge.
  • The Candidate will be responsible for delivering 100% throughput in every training batches.
  • Good knowledge of Quality tools / KPIs
  • Good experience in Call audits & call calibarations.

Required Candidate profile :

  • Minimum 1 year experience as a Trainer in Call center.
  • the candidate handling any healthcare process as a trainer will be an added advantage
  • Candidate must be proficient in English hindi and marathi language communication.
  • Experience in handling Product, Process & Soft skill trainings in Domestic BPO
  • Good interpersonal skill.
  • Good in PPT & Excel..
  • Skills Required

    TTT, Bpo

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    Trainer • Pune

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